In the next section, I outline all legally binding terms & conditions that apply to coaching, education, and experiences with me - Cat McElveen. It's long and a little legal jargon-y, but there for you to read. For the short and sweet... here are my promises to you - my clients, my community, my students:
You will always receive a contract for any coaching, education, or digital service/product you purchase form me. Every time.
I will always do my best to listen to your feedback and concerns, and adjust my practices where deemed necessary.
I will never pressure you to purchase anything from me, ever. You buy if you want, and don't buy if it's not the time. No hard feelings.
I will not use predatory marketing tactics such as manufactured urgency. If there is a deadline or urgency to buy, it is because of a legitimate start date or necessary cutoff.
I will not hand-hold your transformation, and I will also not leave you in the deeps without support. I hold space for your most self-generated and empowered results, always.
To the best of my ability, I will never embellish, sensationalize, or inflate possible results and outcomes of my programs and courses/classes. The outcomes used in marketing are as accurate and intentional as possible. That said, I cannot guarantee any result or outcome from any of my coaching or programs. It is a not a magic wand, or a given.
Finally, I promise to hold space for you with the utmost love and acceptance of your and your precious heart.
These terms and conditions are applicable to all client - coach relationships within Cat McElveen Integrative Coaching LLC. This includes but is not limited to 1:1 coaching, group courses, masterclasses and recorded digital products like breathwork bundles, mini courses and more.
Cat McElveen, owner and operator of Cat McElveen Integrative Coaching LLC and Cat McElveen Integrative Coaching LLC will be referred to as CAT MCELVEEN COACHING LLC for the remainder of this document. The customer and client will be referred to as CLIENT.
DESCRIPTION OF SERVICE
CAT MCELVEEN COACHING LLC provides both live and recorded products and services online. This includes 1:1 Transformational Life Coaching, Group Transformational Life Coaching and Educational Courses and Live Masterclasses, and Recorded Digital Products such as Masterclasses, Courses and Bundles. These products and services are exclusively online and hosted via Zoom video or phone unless otherwise stated.
DISCLAIMERS & GUARANTEE
CAT MCELVEEN COACHING LLC is a certified Transformational Life Coach, Clinical Hypnosis Practitioner, certified EFT Practitioner, and TIME Technique facilitator through The Tabwoo Institute™ . CAT MCELVEEN COACHING LLC is also an E-RYT-500 (500 Hour Experienced Registered Yoga Teacher) through Sattva Yoga Academy.
CAT MCELVEEN COACHING LLC provides Trauma-Informed Life Coaching, Yoga + Meditation Instruction, and Educational Content to CLIENT. CAT MCELVEEN COACHING LLC is not a licensed therapist, LCSW, or psychologist and will not provide therapy services. Anything brought by CLIENT outside of the scope of Trauma-Informed Life Coaching, Yoga + Meditation Instruction, and Education will be referred to a licensed therapist or other specialist.
CAT MCELVEEN COACHING LLC make(s) no claims to specific or guaranteed results as an outcome of working with us. We do not guarantee anything regarding the potential results that can be generated through our communications, coaching programs, or your participation in the purchase of any of our products. Past results are not an indication or promise of your results. There is no guarantee you will experience any result from working with CAT MCELVEEN COACHING LLC, and your results and outcomes are dependent solely on you and your actions or non-actions.
CAT MCELVEEN COACHING LLC is not responsible for any injury, illness, or life circumstance that occurs during or after your experience with CAT MCELVEEN COACHING LLC (including all programs and services). CAT MCELVEEN COACHING LLC advice and services are limited to the coaching or educational relationship between CAT MCELVEEN COACHING LLC and CLIENT.
LIMITATION OF LIABILITY
To the extent legally permitted, in no event shall CAT MCELVEEN COACHING LLC, courses, or any of our other properties or our affiliates, distributors, licensors, agents, or any of our or their directors, employees, or agents be liable as a result of your use of our products and services for direct, indirect, special, incidental, punitive or consequential damages, losses or expenses, including without limitation loss resulting from business disruption, lost profits, lost goodwill, injury, illness, or any other disruption howsoever arising including without limitation through an action in contract, tort (including negligence) or otherwise, even if we or our affiliates, distributors, licensors, or agents, or any of our or their directors, employees, or agents have been advised of the possibility of such damages.
DESCRIPTION OF PAYMENT
Payment for CAT MCELVEEN COACHING LLC products and/or services must be initiated before service or product is administered. In the instance of payment plans, payment plans must be continued to completion for CLIENT to retain access to the service or product. If payments are stopped by CLIENT before paying the full amount for services or products, access to service/product will be immediately revoked.
Refunds will be provided to CLIENT for any service. Refunds will not be provided for any digital product under $200. Refund policies for each service or product type are as follows:
1:1 COACHING: Refunds will be provided at CLIENT request any time before the 3rd meeting with CAT MCELVEEN COACHING LLC. After the 3rd meeting with CAT MCELVEEN COACHING LLC, CLIENT may cancel future meetings but forfeits the right to a refund. Refunds are provided in full minus the amount of coaching used. For example, if paying $200 for 4 calls ($50 per call), and CLIENT asks for a refund AFTER Call #1, a refund of $150 will be issued.
Full refunds will be provided in the instance that CAT MCELVEEN COACHING LLC wishes to terminate the coaching relationship with CLIENT.
GROUP COURSES: Refunds will be provided at CLIENT request any time before the 3rd group course lesson with CAT MCELVEEN COACHING LLC. After the 3rd lesson with CAT MCELVEEN, CLIENT may stop involvement in the course, but forfeits the right to a refund.
Full refunds will be provided in the instance that CAT MCELVEEN COACHING LLC wishes to expel CLIENT from the group course.
DIGITAL PRODUCTS: Refunds will not be provided for any digital product under $200. These products are minimal in content, and to respect the time of CAT MCELVEEN COACHING LLC, must be bought knowing that no refund will be given. For any digital products over $200, refunds will only be provided once CLIENT can prove that they have read/watched/consumed all of the digital product and are still dissatisfied with the product. Refunds will not be provided to CLIENT in instances of non-use of product.
CAT MCELVEEN COACHING LLC is a separate entity from the owner, Catherine McElveen. That means that Catherine McElveen is not personally liable to you for anything.
CAT MCELVEEN COACHING LLC can’t guarantee that our work will be error-free because we are human and sometimes make mistakes which is why you get the opportunity to review the work we have done for you and to make corrections before completion. Because we’re not perfect and we are working with information you provide to us, CAT MCELVEEN COACHING LLC can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them. If you’ve represented yourself or any items you provide to CAT MCELVEEN COACHING LLC or us erroneously (either purposefully or not), you agree to indemnify and hold CAT MCELVEEN COACHING LLC harmless from any and all legal proceedings, judgments or awards that may result from such errors.
Nothing in this agreement will keep CAT MCELVEEN COACHING LLC from working for, or from taking on, any other client, even if that client is in competition with you.
Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable or separate from this contract and shall not affect the validity and enforceability of the rest of the agreement.
If we ever find a point in our working relationship where we simply cannot agree on something, we will make attempts to resolve this disagreement informally and in good faith, and part as friends. If that doesn’t work out, we’ll agree to bring in a third party for mediation (and ultimately arbitration if mediation doesn’t work) to sort out the problem, because the very last thing anyone wants to do is go to court. We’ll divide the cost for the mediator and/or arbitration equally between us, and the arbitration will take place in Columbia, South Carolina.
You can’t transfer this contract to anyone else without permission from CAT MCELVEEN COACHING LLC.
Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of South Carolina courts and the Richland County District Court.