In the next section, I outline all legally binding terms & conditions that apply to coaching, education, and experiences with me - Cat McElveen. Here, I outline my promises to you - my clients, my community, my students:
You will always receive a contract for any coaching, education, or digital service/product you purchase form me. Every time.
I will always do my best to listen to your feedback and concerns, and adjust my practices where deemed necessary.
I will never pressure you to purchase anything from me, ever. You buy if you want, and don't buy if it's not the time. No hard feelings.
I will not use predatory marketing tactics such as manufactured urgency. If there is a deadline or urgency to buy, it is because of a legitimate start date or necessary cutoff.
I will not hand-hold your transformation, and I will also not leave you in the depths without support. I hold space for your most self-generated and empowered results, always.
To the best of my ability, I will never embellish, sensationalize, or inflate possible results and outcomes of my programs and courses/classes. The outcomes used in marketing are as accurate and intentional as possible. That said, I cannot guarantee any result or outcome from any of my coaching or programs. It is a not a magic wand, or a given.
I will never, ever share any personal data, statements or information outside of our sessions together. Your information is sacred and confidential. No specific content or identifying information from our conversations, meetings, or sessions will be shared publicly or privately with anyone except within your own private client notes.
Finally, I promise to hold space for you with the utmost love and acceptance of your and your precious heart.
These terms and conditions are applicable to all client - coach relationships within Cat McElveen Integrative Coaching LLC. This includes but is not limited to 1:1 coaching, group courses, masterclasses and recorded digital products like breathwork bundles, mini courses and more.
Cat McElveen, owner and operator of Cat McElveen Integrative Coaching LLC and Cat McElveen Integrative Coaching LLC will be referred to as CAT MCELVEEN COACHING LLC for the remainder of this document. The customer and client will be referred to as CLIENT.
DESCRIPTION OF SERVICE
CAT MCELVEEN COACHING LLC provides both live and recorded products and services online. This includes 1:1 Transformational Life Coaching, Group Transformational Life Coaching and Educational Courses and Live Masterclasses, and Recorded Digital Products such as Masterclasses, Courses and Bundles. These products and services are exclusively online and hosted via Zoom video or phone unless otherwise stated.
DISCLAIMERS & GUARANTEE
CAT MCELVEEN COACHING LLC is a certified Transformational Life Coach, Clinical Hypnosis Practitioner, certified EFT Practitioner, and TIME Technique facilitator through The Tabwoo Institute™ . CAT MCELVEEN COACHING LLC is also an E-RYT-500 (500 Hour Experienced Registered Yoga Teacher) through Sattva Yoga Academy.
CAT MCELVEEN COACHING LLC provides Trauma-Informed Life Coaching, Yoga + Meditation Instruction, and Educational Content to CLIENT. CAT MCELVEEN COACHING LLC is not a licensed therapist, LCSW, or psychologist and will not provide mental health therapy services. Anything brought by CLIENT outside of the scope of Trauma-Informed Life Coaching, Yoga + Meditation Instruction, and Education will be referred to a licensed therapist or other specialist. This includes, but is not limited to, psychological disorders such as clinical depression, PTSD, bipolar disorder, etc. IN the case of a client presenting pathology related to a mental health disorder, CAT MCELVEEN COACHING LLC will terminate the coaching or educational contract and refer CLIENT to a licensed specialist.
CAT MCELVEEN COACHING LLC make(s) no claims to specific or guaranteed results as an outcome of working with us. We do not guarantee anything regarding the potential results that can be generated through our communications, coaching programs, or your participation in the purchase of any of our products. Past results are not an indication or promise of your results. There is no guarantee you will experience any result from working with CAT MCELVEEN COACHING LLC, and your results and outcomes are dependent solely on you and your actions or non-actions.
CAT MCELVEEN COACHING LLC is not responsible for any injury, illness, or life circumstance that occurs during or after your experience with CAT MCELVEEN COACHING LLC (including all programs and services). CAT MCELVEEN COACHING LLC advice and services are limited to the coaching or educational relationship between CAT MCELVEEN COACHING LLC and CLIENT.
LIMITATION OF LIABILITY
To the extent legally permitted, in no event shall CAT MCELVEEN COACHING LLC, courses, or any of our other properties or our affiliates, distributors, licensors, agents, or any of our or their directors, employees, or agents be liable as a result of your use of our products and services for direct, indirect, special, incidental, punitive or consequential damages, losses or expenses, including without limitation loss resulting from business disruption, lost profits, lost goodwill, injury, illness, or any other disruption howsoever arising including without limitation through an action in contract, tort (including negligence) or otherwise, even if we or our affiliates, distributors, licensors, or agents, or any of our or their directors, employees, or agents have been advised of the possibility of such damages.
DESCRIPTION OF PAYMENT
Payment for CAT MCELVEEN COACHING LLC products and/or services must be initiated before service or product is administered. In the instance of payment plans, payment plans must be continued to completion for CLIENT to retain access to the service or product. If payments are stopped by CLIENT before paying the full amount for services or products, access to service/product will be immediately revoked.
Refunds will be provided to CLIENT for any service over $99. Refunds will not be provided for any digital product under $99. Refund policies for each service or product type are as follows:
1:1 COACHING: Refunds will be provided at CLIENT request any time before the 3rd meeting with CAT MCELVEEN COACHING LLC. After the 3rd meeting with CAT MCELVEEN COACHING LLC, CLIENT may cancel future meetings but forfeits the right to a refund. Refunds are provided in full minus the amount of coaching used. For example, if paying $200 for 4 calls ($50 per call), and CLIENT asks for a refund AFTER Call #1, a refund of $150 will be issued.
Full refunds will be provided in the instance that CAT MCELVEEN COACHING LLC wishes to terminate the coaching relationship with CLIENT due to incongruency, need for referring to another professional, or any other reason,
LIVE GROUP COURSES: Refunds will be provided at CLIENT request any time before the 3rd group course lesson with CAT MCELVEEN COACHING LLC. After the 3rd lesson with CAT MCELVEEN, CLIENT may stop involvement in the course, but forfeits the right to a refund.
SELF-PACED (RECORDED) PROGRAMS:
Any singular recorded product (such as a workshop or masterclass) under $99 is not eligible for a refund.
Singular recorded products (such as a workshop or masterclass) will be refunded in full within 72 hours of purchase. After 72 hours, the right to a refund is forfeited.
Multi-lesson recorded programs (such as a course) will be refunded in full within 72 hours of purchase. After 72 hours, the right to a refund is forfeited.
Full refunds will be provided in the instance that CAT MCELVEEN COACHING LLC wishes to expel CLIENT from the group course.
DIGITAL PRODUCTS: Refunds will not be provided for any digital product under $99. These products are minimal in content, and to respect the time of CAT MCELVEEN COACHING LLC, must be bought knowing that no refund will be given. For any digital products over $99, refunds will only be provided once CLIENT can prove that they have read/watched/consumed all of the digital product and are still dissatisfied with the product.
CAT MCELVEEN COACHING LLC is a separate entity from the owner, Catherine McElveen. That means that Catherine McElveen is not personally liable to you for anything.
CAT MCELVEEN COACHING LLC can’t guarantee that our work will be error-free because we are human and sometimes make mistakes which is why you get the opportunity to review the work we have done for you and to make corrections before completion. Because we’re not perfect and we are working with information you provide to us, CAT MCELVEEN COACHING LLC can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them. If you’ve represented yourself or any items you provide to CAT MCELVEEN COACHING LLC or us erroneously (either purposefully or not), you agree to indemnify and hold CAT MCELVEEN COACHING LLC harmless from any and all legal proceedings, judgments or awards that may result from such errors.
Nothing in this agreement will keep CAT MCELVEEN COACHING LLC from working for, or from taking on, any other client, even if that client is in competition with you.
Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable or separate from this contract and shall not affect the validity and enforceability of the rest of the agreement.
If we ever find a point in our working relationship where we simply cannot agree on something, we will make attempts to resolve this disagreement informally and in good faith, and part as friends. If that doesn’t work out, we’ll agree to bring in a third party for mediation (and ultimately arbitration if mediation doesn’t work) to sort out the problem, because the very last thing anyone wants to do is go to court. We’ll divide the cost for the mediator and/or arbitration equally between us, and the arbitration will take place in Columbia, South Carolina.
You can’t transfer this contract to anyone else without permission from CAT MCELVEEN COACHING LLC.
Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of South Carolina courts and the Richland County District Court.
Children’s Online Privacy Protection Act (COPPA)
In accordance with the Children’s Online Privacy Protection Act (COPPA) and the General Data Protection Regulation of the EU (GDPR), our Services are not intended for children under 18 years of age. No one under age 18 may provide any personal information on the Services, and we do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on the Services, or on any of its features, do not make any purchases through the Services, register on the Services, or provide any information about yourself to us. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at: firstname.lastname@example.org.
CAN-SPAM Act of 2003
We have taken the necessary steps to ensure that we are in compliance with the Controlling the Assault of Non-Solicited Pornography And Marketing (CAN-SPAM) Act of 2003 and will not send misleading information.
Information you Provide:
Information you provide to us on or through the Services may include:
Information you provide while creating your account, including your name, phone number, email address, country, age, profile name, or other information by which you may be identified (“personal information”).
Information you provide by filling in forms on Flodesk, WhatsApp messages, posting materials, or typing search queries.
Information you provide when you contact customer support or report a problem with the Services, including your email address, and records and copies of such correspondence.
User Contributions: You also may provide information to be posted, submitted, published, displayed, or transmitted (“posted”) on public areas of the Services, or to other users of the Services or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Services with whom you may share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Payment Information: All payments are processed by third-party payment processors, and all payment information that you provide is provided directly to such third parties. However, we may receive information, such as payment confirmation or receipts, from other third parties processing your payment.
How We Use the Information You Provide
We will not sell or trade your personal information. We will not transfer your personal information unless we give you advance written notice or need to comply with our legal obligations, resolve disputes, and/or enforce our agreements.
Depending on how you interact with us, we use your personal information to:
Process and fulfill an order, download, subscription, or other transaction;
Respond to your requests, inquiries, comments, and concerns;
Send marketing emails; remarketing emails and future advertisements.
Inform you of and administer promotions, contests, sweepstakes, or surveys;
Help us address problems with and improve our Website, products, and Services;
Estimate our audience size and usage patterns, and improve performance and speed of the Services;
Protect the security and integrity of our Website; and
Contact you for other business reasons, if necessary.
“Cookies” are small text files that are placed on a computer or other device and used to identify the user or device and to collect information when you visit a website.
We use absolutely necessary cookies, which allow you to move around our website and use its features. We also use performance cookies for future advertising goals and data insights about our customer’s online behavior regarding our site and products. We use Google Analytics, Facebook Pixels, Flodesk, Pinterest Pixels, Facebook Tags, Instagram Insights, and have the rights to use The Google Marketing Suite in the future if we deem it beneficial for our catmcelveen.com or any of our products or services.
You can disable cookies through your web browser’s settings, but disabling this function may diminish your experience on our website as some features may not work as intended.
“Do Not Track” (DNT) Signals
Some browsers transmit Do Not Track (DNT) signals to websites.
Due to the lack of a common interpretation of DNT signals throughout the industry, we do not currently alter, change, or respond to DNT requests or signals from these browsers.
How the Information is Shared and Stored
Our current third-party service providers include:
Showit - Website Design
Stripe - Payment processing
Paypal - Payment processing
(mt) Media Temple – Domain Hosting
Flodesk – Email Marketing
Facebook – Social Media and Community Engagement, Ads
Instagram - Social Media and Community Engagement, Ads
Pinterest – Advertising and Marketing, Design
Google Business Suite – Data Analyzation, Email Hosting, Content Storage
Podia - Course + Educational Product Hosting
We retain your personal information for as long as necessary to fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements, or until such time as you let us know you would like for us to delete it or unsubscribe from our marketing contacts.
Disclosure of Information:
User Disclosure: Certain information that you provide through the Services may be available to others who use the Services, including your name, profile, phone number, status or User Contributions. Other users that you communicate with may store or re-share your information with others.
Aggregated Data: We may disclose aggregated information (statistical data that does not identify any individual) about our users without restriction.
Company Disclosure: We may disclose personal information that we collect or you provide:
To buyers or other successors in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Company’s assets, in which personal information held by the Company about our Services users is among the assets transferred.
To subsidiaries, affiliates, contractors, service providers and other third parties we use to support our business, and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To comply with any court order, law or legal process, including to respond to any government or regulatory request.
To fulfill the purpose for which you provide it, or any other purpose disclosed by use with you provide the information.
For any other purpose with your consent.
Information Protection and Security
Our website uses commercially acceptable security measures to prevent your personal information from being lost, used or accessed in an unauthorized way. We use a Secure Sockets Layer (SSL) certificate and never transmit your credit card information via email. If you receive an email from us that appears to be a request for personal information, do not respond because it may be a phishing scam designed to steal your personal information.
Unfortunately, the transmission of information via the internet can never be completely secure. Although we do our best to protect your personal information, we cannot guarantee that your personal information will always be secure. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services. Should there be a data breach, we will immediately notify you when we are legally required to do so.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about providing information in public areas of the Services like messaging threads or group chats. The information you share in public areas may be viewed by any user of the Services.
Use and Transfer of Your Information Out of the European Economic Area (EEA)
This website is operated in the United States and the third parties with whom we might share your personal information (as explained above) are also located in the United States or other countries located outside the European Economic Area.
If you are located outside of the United States, please be aware that any information you provide will be transferred to the United States. By using this website, participating in any of its services and/or providing your information, you consent to this transfer.
Your Rights to Control Your Information
You can unsubscribe from our email newsletters or updates at any time through the unsubscribe links found in the communications you receive from us.
If you are covered by the General Data Protection Regulation (GDPR), you may have rights under European and other laws to have access to your personal information and to ask us to rectify, erase and restrict the use of your personal information. You may also have the rights to object to your personal information being used, to ask for the transfer of personal information you have made available to us, and to withdraw consent to the use of your personal information. Further information on how to exercise your rights is set out below.
We will honor your rights under applicable data protection laws. You have the following rights under European laws, and may have similar rights under the laws of other countries:
Right of access: to make a written request for access to and a copy of your personal information
Right to rectification: to have your inaccurate personal information corrected or removed
Right to erasure ('right to be forgotten'): to have your personal information erased
Right to restriction of processing: to limit the purposes that your personal information may be used for
Right to object: to object to the processing of your personal information in cases where our processing is based on direct marketing, processing for scientific/historical research and statistics, legitimate interest processing, and processing in regards to the performance of a public interest or official authority task
Right to data portability: to have your personal information transferred to you or a third party in a machine-readable format
Right to withdraw consent: to withdraw your consent that we handle your personal information at any time. The withdrawal of your consent shall not affect the lawfulness of processing based on your consent before its withdrawal.
If you’d like to exercise any of these rights, please reach out to our dedicated support team via email.
These rights are not absolute and they do not always apply in all cases.
Filing a Complaint
If you are covered by the GDPR, and you are not content with how we manage your personal information, you may lodge a complaint with a supervisory authority, in the European Union (or European Economic Area) state where you are a resident, work, or where the alleged infringement of data protection laws took place.